BUSINESS INFORMATION MANAGEMENT SYSTEM FOR CONSUMERS – SPECIAL EMPHASIS ON THE SATISFACTION OF CONSUMERS OF HEAT ENERGY
In this research paper, we will adequately address the sphere of information technology and systems in the consumer management company expressed through their satisfaction with the use of a legally regulated service. Management of business systems must constantly find solutions to the turbulent business environment, among other things, on the issue of developing their own strategy in the field of business, automation, integration and use of information resources. There is no area where there is no evident impact on the information elements of the system, especially in terms of technology, methods, standards and information. The very competition of utilities becomes more serious than the fact that there are more modern IT solutions that bring the service closer to the consumer. There is a need to develop a business strategy of the system, which is a strategy for the development of information systems. The basic application of information systems is in high productivity by providing new technological solutions.
CRM, information technology, competitiveness, quality, service of heat energy