MITREVA, Elizabeta; MITEVA, Natasha; SANEVA, Dushica. SERVICE QUALITY IN THE HOTEL INDUSTRY. Yearbook - Faculty of Tourism and Business Logistics, [S.l.], v. 3, n. 2, p. 246-251, feb. 2018. Available at: <http://js.ugd.edu.mk/index.php/YFNTS/article/view/2208>. Date accessed: 16 july 2019.