MITREVA, Elizabeta; MITEVA, Natasha; SANEVA, Dushica. SERVICE QUALITY IN THE HOTEL INDUSTRY. Challenges of Tourism and Business Logistics in the 21st Century, [S. l.], v. 1, n. 1, p. 246–251, 2018. Disponível em: https://js.ugd.edu.mk/index.php/YFNTS/article/view/2208. Acesso em: 5 sep. 2026.