E. Mitreva, D. Saneva, and N. Miteva, “TOTAL QUALITY MANAGEMENT IN HOTEL INDUSTRY”, ISCTBL, vol. 1, no. 1, pp. 229–235, Feb. 2018, Accessed: Sep. 05, 2026. [Online]. Available: https://js.ugd.edu.mk/index.php/YFNTS/article/view/2206