DIGITALIZATION OF BPM USING THE CAMUNDA SOFTWARE TOOL ON THE EXAMPLE OF THE CENTRAL BANK OF MONTENEGRO

UDC: 336.71-028.274:004.42(497.16)

Аннотация

In the modern business landscape, the banking sector faces increasing demands for digitalization and process optimization. Traditional business process management approaches, reliant on manual document handling, lengthy procedures, and paper-based workflows, reduce efficiency, increase operational costs, and introduce risks of human error. To address these challenges, this paper focuses on the digital transformation of business processes at the Central Bank of Montenegro (CBCG) through the implementation of the Camunda platform as a key tool for process modeling and automation. By leveraging advanced BPM technologies, this study aims to streamline workflows, enhance operational agility, and ensure regulatory compliance through the implementation of automated approval and verification mechanisms. Additionally, the research explores the development of sophisticated process orchestration models, including automated document generation, distributed notification management, and hierarchical access control systems. This research holds significant relevance for financial institutions and public sector organizations seeking to modernize their operations. By demonstrating the potential of intelligent process automation, the study provides a framework for improving institutional efficiency, transparency, and adaptability in an increasingly complex regulatory and technological environment.