CHALLENGES IN MANAGING EMPLOYEES WITH DIFFERENT CHARACTERISTICS

Mimoza Serafimova; Dra Atanasoski; Ruzica Nikolova

Mimoza Serafimova Faculty of tourism and business logistics, Goce Delcev University, Stip, R.N. Macedonia
Dra Atanasoski Faculty of tourism and business logistics, Goce Delcev University, Stip, R.N. Macedonia
Ruzica Nikolova Faculty of tourism and business logistics, Goce Delcev University, Stip, R.N. Macedonia

Keywords: inclusive management, management challenges, cultural intelligence

Abstract

Inclusive management of diversity in the work environment is essential to organizational success and productivity in today's globalized world. With employees who differ in terms of culture, generation, gender and socio-economic background, organizations face unique challenges as well as opportunities. The inclusion of all team members, regardless of their characteristics, not only improves team dynamics, but also increases innovation and employee engagement. Research shows that inclusive cultures have a significantly higher rate of employee satisfaction, which in turn leads to increased loyalty and a better reputation for the organization.

The role of inclusive leadership is crucial in creating a work environment where diversity is valued. Leaders with cultural intelligence and empathy contribute to the development of trust and cooperation in teams, which supports organizational growth and productivity. By using cultural competence training and introducing inclusive policies, companies create conditions in which employees can express their potential and feel valued.

In conclusion, inclusive management not only helps to overcome differences, but also lays the foundation for long-term success and positive organizational development

References

1. Adler, Nancy J. International Dimensions of Organizational Behavior . 5th ed., Thomson South-Western, 2008.
2. Dweck, Carol. Mindset: The New Psychology of Success . Random House, 2006
3. Eagly, Alice H., and Linda L. Carli. Through the Labyrinth: The Truth About How Women Become Leaders . Harvard Business School Press, 2007.
4. Eversole, Barbara AW, et al. "Diversity in Organizations: Where Are We Now and Where Are We Going?" Human Resource Management Review , vol. 22, no. 3, 2012, pp. 71-81.
5. Gallup. State of the Global Workplace . Gallup Press, 2017.
6. Hofstede, Geert. Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations . 2nd ed., Sage Publications, 2001.
7. Kotter, John P. Leading Change . Harvard Business Review Press, 2012
8. Livermore, David A. Leading with Cultural Intelligence: The New Secret to Success . AMACOM, 2010.
9. McKinsey & Company. "Diversity Wins: How Inclusion Matters." McKinsey Report , 2020.
10. Page, Scott E. The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies . Princeton University Press, 2007.
11. Twenge, Jean M., and W. Keith Campbell. The Narcissism Epidemic: Living in the Age of Entitlement . Free Press, 2009.
12. Westerman, George, et al. Leading Digital: Turning Technology into Business Transformation . Harvard Business Review Press, 2014.