IMPLEMENTATION OF TQM TOOLS FOR OPTIMAL RESULTS: TOOLS FOR BETTER PRODUCTS

Dushica Popova; Natasha Miteva

doi:10.46763/IJEMT2551126p

Dushica Popova Faculty of tourism and business logistics, Goce Delcev University, Stip, North Macedonia
Natasha Miteva Faculty of tourism and business logistics, Goce Delcev University, Stip, North Macedonia

DOI: https://doi.org/10.46763/IJEMT2551126p

Keywords: TQM, tools, customer loyalty, better process

Abstract

Total quality management (TQM) represents a strategic approach with a goal for better quality of the products through the integration of its techniques and tools for continuous improvement of the processes, increased satisfaction and fulfillment of the customers’ expectations. By introducing the TQM, better quality of procucts and services is obtained, costs are redusts, and greater market penetration is enabled. This research is aimed at the appreciation and understanding of the need for introducing TQM tools such as Pareto Chart, Control Charts, Flow Charts, Fishbone diagram, Checksheet, Histogram and Scatter diagram. Also, it evaluates their effectiveness in achieving optimal results in production processes. Additionally, the paper points out organizations which have successfully implemented TQM and its tools demonstrating their ability to deliver defect-free products thereby gaining the loyalty of their customers as well as acquiring new ones. This paper highlighted the importance of TQM implementation through the introduction of best practices and innovative techniques.

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