INFLUENCE OF ORGANIZATIONAL SETTLEMENT AND COMMUNICATION ON THE EFFICIENCY OF THE SERVICES IN THE UNITS OF THE LOCAL GOVERNMENT

Abstract

In this paper, an analysis of the role of the organizational structure for efficient
operation of the local self-government units is made, as well as an analysis of the key factor
for their successful operation, which is the communication between them and them. Meeting
the demands of the citizens for better service, higher quality, for a responsible and open municipality, as well as for faster and easier communication with them, was a challenge for
every organization. The organizational model for organizing the municipal administration and
the functioning of the municipality is more than important to create an effective municipal
structure and efficient municipal administration. The principles of legality and the rule of law
enable the idea of a law-based administration. Such an administration provides legal certainty,
which includes ingenuity and confidence in the conduct of administrative affairs, equality and
non-discrimination, as well as the quality of services as a final product. Good interpersonal
relationships and the atmosphere in an organization, as well as the effective and efficient
provision of services to citizens, directly depend on the communication within the organization.
Building a system for better communication between different sectors and departments affects
the quality of service that the party should receive. Intra-sectoral and cross-sectoral
professional relations can be improved through direct communication with the persons
providing the services (employees in the municipal service centers). Taking into account the
hierarchical arrangement, clearly defined lines of responsibility of the holders of managerial
positions, can also lead to efficient and effective fulfillment of the expectations of the citizens.