RIGHT APPROACH IN CONFLICT MANAGEMENT AS A FACTOR FOR RULE OF GOOD ORGANIZATIONAL CULTURE

Abstract

Conflict is part of the reality in all organizations, regardless of their size or field of activity. It occurs as a consequence of human interaction within the organizational processes and it can significantly affect the way it works and the results obtained. Organizational conflict is a dispute which happens when the interests, goals and values of different individuals or groups are notcompatible with each other. This results in a situation where they frustrate each other in an attempt to achieve their goals. If the conflict is not managed properly it can have side effects such as hostility, violence, destruction of human relationships, and even the disintegration of the company. When conflict is controlled, it can lead to positive characteristics, such as creativity, innovation, changing or improving relations between people. In organization where there is no conflict, there is apathy, stagnation and inability to adapt to change.