Mitreva E, Стојановски Г. A MODERN APPROACH TO PROCESS MANAGEMENT WITHIN THE MACEDONIAN INSURANCE COMPANY. ISCTBL [Internet]. 2021 Sep. 13 [cited 2026 Sep. 22];3(1):131-44. Available from: https://js.ugd.edu.mk/index.php/YFNTS/article/view/4396