OPPORTUNITIES AND PERSPECTIVES ON THE APPLICATION OF MEDIATION IN THE ACTIVITY OF PUBLIC ADMINISTRATION

Abstract

The research argues the need to promote mediation in the activity of the public administration by training civil servants in order to prevent and solve extrajudicial (out-of-court) conflicts arisen in the sphere of activity. The effectiveness of the application of mediation in the preliminary procedure is argued by the wide range of beneficiaries of the public administration, typology of the conflicts characteristic to the public administration, specificity of the settlement procedure imposed by the status of the civil servant and issues of administrative contentious. Started on a wide range of topics, the mediation highlights the peculiarities thereof, the issues related to the limits of the application of ADR measures, analyzes the legislation of the Republic of Moldova and the tendency to connect it with the European Union recommendations in the field. The research advocates promoting good EU practices in the field, respecting the national peculiarities of applying the mediation in public service delivery and creates a clear vision of the immediate and lasting impact of this method in the proper management of conflicts, balancing of the climate in the community and quality of public services delivered, aspects which are harmoniously fit in the processes of reforming the public administration both in the European Union countries and in the neighbouring countries.