E-GOVERNMENT ADOPTION DETERMINANTS: A THEORETICAL OVERVIEW SUPPORTED BY LITERATURE REVIEW EVIDENCE

Abstract

The process of technology acceptance in general, and e-Government adoption in particular, depends on various social, political, economic and cultural contextual circumstances that further shape the behavior and intention to use of users. To be able to identify what drives the intention to adopt and use e-Government, this paper first presents a theoretical overview of the ground theories and models found in academic literature. In the second part, through a literature review and qualitative analysis of 15 articles, the paper presents the practical application of theories and models in current research. The results show the rising influence of the socio-cognitive determinants in e-Government adoption. The methodological approach applied in the paper can serve as a direction on how to identify and cluster e- Government adoption determinants in a given context while relying on tested and well-examined theories and models. This approach could further support scholars and policymakers in developing approaches to identify drivers behind the behaviors of users and create a favorable environment for e- Government adoption.