PROTEST COMMENTS ON FACEBOOK AFTER THE “JANUARY TRAGEDY” OF 2022 IN KAZAKHSTAN (THE FIRST 7 DAYS AFTER THE RESUMPTION OF WIRED AND MOBILE INTERNET)

Abstract

The goal of this study is to examine how Facebook comments reflect protest sentiment during the immediate aftermath of Internet resumption in January 2022 in Kazakhstan. The article focuses on analyzing protest comments on Facebook following the “January tragedy” of 2022 in Kazakhstan. Specific tasks include: (1) collecting and analyzing posts and comments from official Akimat Facebook pages during the first week of restored connectivity; (2) identifying and categorizing protest-related comments and their thematic content; (3) comparing regional variations in protest expressions; and (4) deriving insights for improving local government engagement online. To achieve this, I use the data collected on Facebook for the first 7 days after the resumption of wired and mobile Internet service. I am studying 17 official pages of Akimats in regions and cities of republican significance; 507 posts and 912 comments were published from January 10 to January 16, 2022. Using systematic content analysis, I coded each post and its associated comments for protest indicators, thematic categories, and regional patterns. Quantitative frequencies and qualitative thematic interpretation were applied to the collected posts and comments. As a result, I identified 667 comments with signs of protest. Thus, the opportunity to qualitatively examine some of the messaging from that period provides insights not only into the particular concerns of the citizenry but also into the willingness of local government entities, the Akimats, to provide an online forum for the dissemination of public concerns. Practical implications include recommendations for regional authorities on active social media monitoring, transparent communication of policy measures, and mechanisms to address socioeconomic grievances, aiming to reduce the barrier between citizens and political elites and to preempt the escalation of online dissent into offline mobilization.