ADMINISTRATIVE BARRIERS AND TOURISM: THE CASE OF THE  MANDATORY REPLACEMENT OF TRAVEL DOCUMENTS IN THE  REPUBLIC OF NORTH MACEDONIA

Katerina  Rangelova; Milena  Taleska; Dejan  Iliev

Katerina Rangelova Reservation and sales agent, Travel agency ‘Aurora Tours’, Skopje; Postgraduate student at the Institute of Geography, Faculty of Natural Sciences and Mathematics, Ss. Cyril and Methodius University, Skopje
Milena Taleska Full time professor, Institute of Geography, Faculty of Natural Sciences and Mathematics, Ss. Cyril and Methodius University, Skopje
Dejan Iliev Full time professor, Institute of Geography, Faculty of Natural Sciences and Mathematics, Ss. Cyril and Methodius University, Skopje

Abstract

The aim of this paper is to examine the impact of the mandatory replacement of travel documents, introduced through the implementation of the Prespa Agreement, on the travel plans of citizens, their choice of destination, and the operations of travel agencies in the Republic of North Macedonia. The research was conducted using two structured surveys – one targeting the general population and the other aimed at travel agencies throughout the country. The collected data were analysed to identify trends and measurable effects of the new travel document regulations. The results indicated that the imposed administrative changes caused delays or cancellations of travel plans, reduced interest in early booking offers, and increased demand for destinations that do not require a passport. Travel agencies reported a decline in reservations, financial losses, and growing concerns among travellers. These results have practical implications for policymakers and tourism professionals, highlighting the importance of timely communication, flexible administrative policies, and strategic planning to reduce disruptions and maintain the resilience of the tourism industry.