Quality Function and the Effective Manager

Abstract

In many organizations, management systems are viewed in terms of theinternal dynamics between marketing, design, production, distribution, andaccounting. Consequently, it is necessary to create a larger system whichencompasses and integrates both business interests of customers and suppliers.Management needs to develop thorough understanding of these relationshipsand how they may be used to cement the partnership concept. The qualityfunction should be the organization’s focal point in this respect and shouldbe equipped to gauge expectations and degree of satisfaction of internal andexternal customers. The role of the quality function is to make quality becomean inseparable aspect of every employee’s performance and responsibility.Quality professionals have developed numerous techniques and skills focusedon product or service quality.