THE IMPACT OF TEAMWORK ON THE QUALITY OF THE HOTEL PRODUCT

Abstract

In a modern international environment, the quality of hotel services as a basic element of the tourism product is a major factor in the positioning of the hotel companies in the competitive tourism market. To be successful, hotel companies have to adapt their activities to the international quality standards and to practice the TQM principles. One of those principles is teamwork which has a major impact for innovative and effective decision making in the hotels. This kind of organization of work in the hotels has influence in creating a pleasant working environment and quality services for the guests and will lead to satisfaction and some incentive to become permanent customers.
In this context, the aim of this paper is to indicate the effectiveness of teamwork on the performance of hotel companies, with main focus on the quality of hotel services. This paper will explain the essence of the quality of these services and the effects that teams provide for the creation of quality hotel services. Special focus will be placed on the ways to increase the effectiveness of teamwork.
Key words: tourist product, quality of the hotel product, TQM, teams, types of teams, teamwork efficiency.